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Frequently asked questions
Quick answers on orders, tracking, returns, and payments. Still stuck? Contact us.
Tracking information is shared after dispatch. You can follow your shipment any time from your account orders, where each order shows a live status timeline.
Contact support immediately. Changes are subject to the order’s status — once an order is shipped, the address can no longer be changed.
Submit a return request through customer support with your order number. Returns are accepted within 7 days of delivery for eligible products.
Refunds are generally processed after return inspection. Timelines vary by payment method and are credited to your original payment method or RISITEX wallet.
Yes. All products sold on RISITEX are genuine and quality checked.
UPI, Debit Cards, Credit Cards, Net Banking, and other supported options. Cash on Delivery is available for orders up to ₹10,000.
Yes. RISITEX runs a wholesale programme with tiered pricing and minimum order quantities. Apply for a wholesale account to access trade pricing.